Once you proceed, your responses will be scored and your PHLRI™ Indicative Risk Position generated. You can save or print the results on the next screen.
A structured first look for hotel owners, General Managers and leisure leaders — helping identify where operational risk, assurance gaps or performance issues may warrant closer attention. Takes 8–10 minutes.
🛡 Compliance & Governance🏊 Pool & Facility Safety👥 People & Operational Risk💰 Commercial Risk⭐ Guest & Facility Experience
What you'll get: an indicative risk position, a breakdown across each PHLS assessment area, priority areas for verification, and positive indicators from your responses. Important: the PHLRI™ is a self-assessment tool — it does not constitute a compliance audit, inspection, legal opinion or certification.
Response guide✓ Yes — in place and understood·~ Partial — exists but with gaps·✗ No — absent or not operating·? Don't know — cannot confidently verify (treated as an assurance gap)
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Section 1 of 7
About Your Property
A few details to help us understand your operation.
Company name
Type of facility
Which leisure facilities do you operate?
What is your commercial model for the leisure facility?
Maximum pool depth
Approximate number of leisure members
Health Club Manager name
General Manager name
Your email address
Send a copy of results to (optional)
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Section 2 of 7
Compliance & Governance
7 questions. Select the response that most accurately reflects your current position. "Don't know" is a valid answer — it's treated as an assurance gap, not automatically as non-compliance.
CG01PSOPCritical indicator
Do you have a current PSOP that accurately reflects how your pool is actually operated?
Consider: When was it last formally reviewed and updated?
⚠ This response may indicate a compliance gap. Our on-site review will examine this area directly.
CG02PSOP TrainingCritical indicator
Can relevant staff demonstrate they've been trained on the PSOP and understand their specific responsibilities?
Consider: When was PSOP training last completed? Is there documented sign-off?
⚠ This response may indicate a compliance gap. Our on-site review will examine this area directly.
CG03Risk AssessmentsCritical indicator
Are current, site-specific risk assessments in place for all key leisure areas you operate?
Consider: When were they last reviewed? Updated after any significant changes?
⚠ This response may indicate a compliance gap. Our on-site review will examine this area directly.
CG04COSHH
Are COSHH assessments and Safety Data Sheets available and accessible for all chemicals used?
Consider: Can staff locate them quickly and explain the required PPE and controls?
CG05Emergency Action PlanCritical indicator
Is the Emergency Action Plan (EAP) current, accessible and understood by all relevant staff?
Consider: When was it last reviewed? When was it last practised, and how is competence evidenced?
⚠ This response may indicate a compliance gap. Our on-site review will examine this area directly.
CG06LegionellaCritical indicator
Is a Legionella risk assessment in place, and has a named responsible person been appointed for Legionella control?
Consider: When was it last reviewed? Are water temperature monitoring records maintained?
⚠ This response may indicate a compliance gap. Our on-site review will examine this area directly.
CG07Records
Are compliance records, pool water logs and incident/near-miss records completed and reviewed regularly?
Consider: How are corrective actions tracked through to completion?
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Section 3 of 7
Pool & Facility Safety
7 questions. Select the response that most accurately reflects your current position. "Don't know" is a valid answer — it's treated as an assurance gap, not automatically as non-compliance.
PS01Water TestingCritical indicator
Are pool and spa water tests completed at the required frequency, with all results recorded?
Consider: Who completes the tests, and how do you verify they're being done correctly?
⚠ This response may indicate a compliance gap. Our on-site review will examine this area directly.
Which qualification do staff responsible for pool supervision currently hold?
Consider: The correct qualification depends on your pool's depth, bather profile and risk level in your PSOP and risk assessments — holding the right award for your specific pool is as important as holding any award at all.
⚠ The correct qualification must match your pool's depth, bather profile and PSOP risk level — our review will assess this directly.
Are all pool supervision qualifications current, in-date and appropriate for your pool's specific risk profile?
Consider: When do the next qualifications expire? Is there a system to track renewals and prevent gaps in cover?
⚠ This response may indicate a compliance gap. Our on-site review will examine this area directly.
PS04Supervision ArrangementsCritical indicator
Are lifeguard positioning, rotation intervals and/or supervision responsibilities clearly defined and consistently followed?
Consider: Can staff describe the supervision arrangements without referring to the PSOP?
⚠ This response may indicate a compliance gap. Our on-site review will examine this area directly.
PS05Emergency EquipmentCritical indicator
Is lifesaving equipment — rescue aids, poolside alarms and AED — accessible, in good condition and routinely checked?
Consider: Can staff demonstrate where each item is and how to use it?
⚠ This response may indicate a compliance gap. Our on-site review will examine this area directly.
PS06Plant Room & ChemicalsCritical indicator
Is the pool plant room clean and organised, with correct chemical storage, PPE and COSHH information in place?
Consider: Can staff show maintenance records and explain emergency procedures?
⚠ This response may indicate a compliance gap. Our on-site review will examine this area directly.
PS07Pool Condition & Signage
Are water clarity, pool structure, surrounding areas and poolside safety signage routinely checked and maintained?
Consider: Have any defects, cleanliness issues or signage gaps been identified recently? How were they actioned?
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Section 4 of 7
People & Operational Risk
4 questions. Select the response that most accurately reflects your current position. "Don't know" is a valid answer — it's treated as an assurance gap, not automatically as non-compliance.
PO01Staffing LevelsCritical indicator
Do you have sufficient staffing to complete all required safety checks, operational tasks and member service without routinely compromising any of them?
Consider: Are there periods where staff have to choose between safety checks and other duties?
⚠ This response may indicate a compliance gap. Our on-site review will examine this area directly.
PO02Training & QualificationsCritical indicator
Do all staff hold the training and qualifications appropriate to the areas and activities they manage?
Consider: Is there a current training matrix showing requirements, status and gaps for each role?
⚠ This response may indicate a compliance gap. Our on-site review will examine this area directly.
PO03Staff KnowledgeCritical indicator
Could relevant staff clearly explain what to do if a routine check fails, a water reading is out of range, or an emergency occurs?
Consider: How is knowledge tested in practice — not just recorded as training attendance?
⚠ This response may indicate a compliance gap. Our on-site review will examine this area directly.
PO04First Aid & AEDCritical indicator
Are sufficient qualified first aiders on duty at all times, with a defibrillator accessible within the leisure facility?
Consider: Are all first aid qualifications in-date? When was the AED last checked?
⚠ This response may indicate a compliance gap. Our on-site review will examine this area directly.
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Section 5 of 7
Commercial Risk
3 questions. Select the response that most accurately reflects your current position. "Don't know" is a valid answer — it's treated as an assurance gap, not automatically as non-compliance.
CE01Enquiry & Conversion
Is there a clear, consistent process from initial enquiry through to conversion and onboarding?
Consider: Who owns each stage? How is follow-up with unconverted prospects managed?
CE02Retention & Attrition
Do you actively monitor member attrition and have a defined approach to improving retention?
Consider: What is your approximate monthly attrition rate? Are any retention tools in use?
CE03Commercial Visibility
Does management have regular visibility of key commercial metrics — revenue?
Consider: How frequently are these reviewed, and what decisions do they drive?
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Section 6 of 7
Guest & Facility Experience
2 questions. Select the response that most accurately reflects your current position. "Don't know" is a valid answer — it's treated as an assurance gap, not automatically as non-compliance.
GE01Presentation
Would you describe the leisure facility as consistently clean, well presented and welcoming on arrival?
Consider: How are cleanliness and first impressions routinely checked throughout the day?
GE02Member Feedback
Do you have a consistent process for capturing and acting on feedback from members and hotel guests?
Consider: Can you describe a recent example where feedback led to a visible change?
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Section 7 of 7
Confidence & Assurance
3 questions. Select the response that most accurately reflects your current position. "Don't know" is a valid answer — it's treated as an assurance gap, not automatically as non-compliance.
CF01Overall ConfidenceCritical indicator
Overall, how confident are you that your leisure facility would demonstrate full compliance if independently reviewed today?
1
Not at all
2
3
Somewhat
4
5
Fully confident
⚠ A lower score here is one of the clearest signals that an independent review would add value.
CF02Biggest Concern
What are your biggest concerns about your leisure operation right now? (Select all that apply)
CF03Additional Context
Is there anything else you'd like Premier Hotel Leisure Support to know before we speak?
Your Indicative Risk Position
Premier Hotel Leisure Support — Indicative self-assessment
PHLRI™ Indicative Risk Position
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Your Selected Scope
This result reflects only the questions applicable to the facilities and commercial model selected above. Areas outside this scope have not been assessed and should not be assumed to be compliant or risk-free.
Priority Verification Areas
Your responses have identified the following areas where further verification may be particularly important.
This does not confirm that a control has failed. Premier Hotel Leisure Support recommends these areas are independently verified, regardless of the overall indicative position.
Your PHLS Position
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Compliance & Governance
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Pool & Facility Safety
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👥
People & Operational Risk
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Commercial Risk
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⭐
Guest & Facility Experience
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Confidence & Assurance
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Areas to Explore
Based on your responses, these are the areas that may benefit from closer review.
Positive Indicators
Your responses also identified areas where controls, confidence or performance appear stronger.
What Your Result Means
The PHLRI™ provides an initial indication based on the information supplied. It is designed to highlight areas worth exploring — not to replace an onsite review, formal audit, legal advice or technical assessment.
The most useful next question is therefore not "Did we pass?" but "Where should we look more closely?"
What Happens Next?
✓
Assess
PHLRI™You are here
You have completed the PHLRI™ self-assessment.
2
Understand
PHLS Health Club Excellence Review
A structured onsite review across the key areas that influence health club performance.
3
Improve
Action Plan & Specialist Services
Findings can be translated into a practical action plan and, where required, specialist PHLS support.
4
Sustain
Progress Reviews & PHLS Advisory
Progress can be reviewed through ongoing PHLS support and advisory services.
Ready to Look Closer?
Want to understand what's really happening on site? The PHLS Health Club Excellence Review takes the initial PHLRI™ findings further through a structured, operator-led review of the health club.
This self-assessment is indicative only and based solely on information provided. It does not constitute a legal compliance audit, inspection or certification. Results should be independently verified. The PHLRI is designed to create a compelling reason to investigate — not to manufacture alarm.
