01 Assess — You are here → 02 Understand → 03 Improve → 04 Sustain
Identify where risk and opportunity exist.
The PHLS Risk Indicator™ is designed to help hotel health club owners and management teams identify areas that require further understanding, attention or improvement — the first step in the PHLS Framework.
PHLS Risk Indicator™
A free, structured self-assessment for hotel health clubs.
Identify areas that may need closer attention across operations, compliance, people, member experience and commercial performance.
Stage 1: Assess
An initial view across the club.
The PHLS Risk Indicator™ supports an initial view of your club across areas such as operational standards, compliance, people, member experience and commercial performance.
What you'll get
A clearer picture, in one place.
A Clearer Starting Point
Understand where potential risks or opportunities may exist across your club.
A Structured View
Consider the key areas of your operation rather than focusing on one isolated issue.
A Basis For Action
Identify areas that may benefit from closer investigation or improvement.
A Route To The Next Step
Use the findings to consider whether a PHLS Health Club Excellence Review or conversation would be useful.
What to expect
A short, structured self-assessment.
Complete
Answer the structured PHLS Risk Indicator™ questions about your health club.
Review
Understand the areas highlighted by your responses.
Consider
Use the findings to identify where further attention may be worthwhile.
A whole-club starting point
Six areas, considered together.
The PHLS Risk Indicator™ looks at your club as a whole, not one isolated issue — the same six areas PHLS considers throughout the Framework.
Operational Standards
How the club actually runs, day to day.
Compliance & Documentation
The policies and evidence behind the standards.
People & Leadership
Staffing, competency and management capability.
Member Experience
What it's actually like to use the club.
Commercial Performance
Whether the facility is pulling its weight.
Facilities & Service Delivery
The physical facility and service around it.
What the PHLS Risk Indicator™ isn't
- – Formal regulatory certification.
- – A guarantee of compliance.
- – A substitute for the PHLS Health Club Excellence Review.
It is a starting point for understanding where a closer look may be valuable — a useful starting point for a conversation, not a verdict.
The PHLS Risk Indicator™ is a free self-assessment tool and does not constitute formal compliance advice.
How it connects
The PHLS Risk Indicator™ is where the Framework begins.
PHLS Risk Indicator™
You are hereReady to understand where your club stands?
Take the free PHLS Risk Indicator™ and identify where further attention may be worthwhile.